People & Performance

The war for talent in financial services is driving innovation in recruitment, retention and rewards being offered to employees.

Issues covered in this section of the publication include:

Recruitment and retention of bank staff, succession management, mobile workforces, e-learning, learning centres, branch staffing, offshoring, appraisals, exit interviews, addressing the skills shortage, contact centre management, performance feedback, knowledge management, wikis, teleworking, organisational structures, flexible working hours, organisational culture

Nov/Dec 2007

Think before you speak

It is a task which can be porrly done, but there is a simple forumla for providing successful feedback

By Margo Lockhart

July/August 2007
Turn feedback into real action
Organisations have to work to convert 360° assessments into development results
By Mark Busine, DDI Australia

Staff stay for sustainability
Sustainable business practices are giving banks the edge in attracting and retaining people
By Charis Palmer